Live Chat, also called a web chat, provides an online communication platform between you and your customers. Any E-commerce business needs to provide quick and relevant answers to its customer queries in today’s digital age.
Recent research in America revealed that almost 65% of customers are willing to spend more on their shopping- if provided with good customer support.
“If you do build a great experience, customers tell each other about that. Word of mouth is mighty.”
Jeff Bezos Founder & CEO, Amazon.
Do you know that a Live Chat Widget on your website can help you provide better customer support?
Imagine that a visitor comes to your website landing page, but what if they want to clarify a little confusion before closing the deal with your business? The digital mode of doing business has significantly increased the competition in recent years.
Therefore, your visitors would see it more convenient to bounce back and find another seller than writing an email or making a call to your customer support department.
And here comes the Conzia Live Chat
Your website can integrate the Conzia Live Chat software into its landing page as the business communication channel. When a customer wants to send you a message, they will simply drop the query into the widget window and send it. On the other side, your professional customer support team will get that query on the web chat app and answer that within seconds.
Let’s look at some of the prominent features that Conzia Live Chat software offers:
Another exciting option comes with the integration of web chat with your Facebook messenger app. It enables your customer support team to answer the Facebook page queries via the Conzia web chat app.
Moreover, we also offer the integration of FB Messenger and Whatsapp for business to our live chat app, leading to a further reduction in chatting time.
All in all, it’s the right time to add a live chat service to your store. Set up the Conzia Live Chat and provide the best customer service.
Conzia is a Berlin-based startup. At Conzia, we are establishing a Communications Platform as a Service. Our Platform is user-friendly and flexible enough to integrate 40 plus other messaging CRMs, APIs, CMSs, Marketplaces and thus offer a collated solution for unified and exemplary customer support.
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