Why Companies Should Use Whatsapp For Customer Support


More and more businesses operating online realize that it’s essential for them to provide the best customer service. Similarly, it’s also vital for e-commerce businesses to become reachable on every possible communication platform. In today’s world, social media and messaging apps, including Whatsapp, become an indispensable tool for providing quality customer support.

5 Reasons for Using Whatsapp Business

With over 1.5 billion monthly active users, Whatsapp is one of the most in-demand messaging apps globally. The use of Whatsapp is not just restricted to friends or family members. But e-commerce businesses have begun using it for marketing, sales, customer support, and many other purposes. A recent survey in the U.S. found that around 3 million companies are currently using Whatsapp. And almost 84% of medium and small scale businesses think Whatsapp helps them communicate with customers and employees. Diving deeper into statistics, the below bar graph reveals that India has the highest number of Whatsapp Business users in 2019.


But let’s look at some of the most prominent 5 advantages of using Whatsapp Business app for customer support:

  • Your business can contact customers on the platform that they use daily in their lives.
  • Your customers get an enhanced sense of privacy compared to regular emails.
  • Your customer support team gets essential insights into your customers’ spending patterns.
  • You can integrate automated replies that help to reduce your business response time.
  • Your customer support team gets a chance to develop personal contacts with your customers.

Big Brands Using Whatsapp Business

  • Netflix
  • Alfa-Bank
  • OYO
  • World Health Organization
  • KLM
  • Hellman’s


How can Conzia help with your Whatsapp Customer Support?

By signing up at Conzia, your business can access a dashboard that allows for 40 plus communication channels integrations like Whatsapp, Facebook, Telegram, Viber, WeChat, etc. The integration of all channels to one platform via Conzia app enables the provision of better customer care at a much more convenience. So what are you waiting for? Get now early access to the Conzia messaging app and conveniently enjoy the benefits of all messaging apps.


About Conzia

Conzia is a Berlin-based startup. At Conzia, we are establishing a Communications Platform as a Service. Our Platform is user-friendly and flexible enough to integrate 40 plus other messaging CRMs, APIs, CMSs, Marketplaces and thus offer a collated solution for unified and exemplary customer support.

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